Over the course of a software implementation, one of the important steps is ensuring that adequate documentation and video exist for the end users to understand the functionality, features, and drawbacks of using a new tool or application. While face-to-face (or synchronous) training is preferred and tends to be the most informative, providing a collection of self-service training resources is helpful when looking to scale the roll-out of the tool.
Several projects that I have been involved in have required that a collection of training documentation/videos be created to help onboard and support end users. While documentation is something that I cover in other portfolio narratives, I’ve provided 2 short training videos that I have created for various projects in the past few months.
New Website Navigation
This first video provides users with an understanding of how the eCommerce portion of a new public-facing website functions.
New Phone Systems
In Fall 2018, this organization implemented an updated phone system and asked that I create a number of training videos to showcase the features that the new system provided.